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FAQ'S - GOLD COAST

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Open everyday 5am to 11pm
Staff are always on hand to ensure your needs are met. Safety for you and your car as well as a personalised service (assistance with luggage, transfer to terminal doors ect.) are critical factors.

Location
The carpark is located at Unit 57 / 61 Ourimbah Rd Tweed Heads, which is approximately 1.5kms from the southern end of the Gold Coast runway.

Valet Parking
When you arrive at our premises, please leave your vehicle at our valet drop off area. Then proceed to reception for our free ‘on demand’ shuttle to the terminal. Your car will be allocated to secure undercover parking and be easily accessible to you on your return.

Free shuttle service
There is a free air conditioned 'on-demand' shuttle service. Once you have checked your vehicle in you will be taken to the Airport terminal.
When you return from your journey, we will be waiting for you at the airport, where our valet will return you to your car.

Carpark Arrival/Departure Date & Time
For airport arrival time it is recommend that you arrive at least 1 hour prior for domestic flights and 2 hours prior for international departures.

24 hour surveillance
There is a state of the art 24hr monitored back to base alarm system. Random patrols are conducted by professional security personnel.

Travelling with children
If you are travelling with young children that require safety seating - please drop them at the airport terminal FIRST, with an accompanying adult, before you access the car park. There is no provision for adequate child safety seating in the shuttle vans.

Parking Fee Rules

  1. A $2.00 administration fee is included in the quote amount
  2. Changes/cancellations are via our website (go to "Amendments tab") up to 1:00pm (13:00 hours) on the day before customers advised parking date. A cancellation fee of $10.00 applies and for changes there maybe an adjustment for any applicable parking charge difference. Any balance owing to customers is refunded.
  3. If customers don't park as per their reservation, subject to changes/cancellations in 2 above, all payments will be forfeited