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FAQ'S - CAIRNS

Adelaide | Ballina | Brisbane | Cairns | Gold Coast | Hobart | Melbourne | Perth | Perth-Park and Fly | Sydney | Sunshine Coast | Auckland | Christchurch

Open everyday
Everyday staff are on hand to ensure your important needs are met. Safety for you and your car as well as transit to/from the Airport as quickly as possible are critical service factors.

Location
The carpark is adjacent to the Airport and easily accessible from the nearby highways.

Parking spaces
There is plenty of available capacity to accommodate customers with secure undercover parking

Free shuttle service
There is a free air conditioned 'on-demand' shuttle service. Once you arrive, park your car and go to reception. Reception will allocate you a shuttle to take you to the Airport terminal.

When you return from your journey, please call Reception after you have claimed your baggage and proceed to the pick-up point. We will be there promptly to take you to your car.

5 minutes to terminal
A prompt and reliable way of reaching your flight on-time with our shuttles operating to/from the terminal

Carpark Arrival/Departure Date & Time
For airport arrival time it is recommend that you arrive at least 1 hour prior for domestic flights and 2 hours prior for international departures. Ensure you have made an allowance for parking and check in at the carpark as well as transit to the terminal so you arrive in sufficient time for airline seat allocation, luggage check in and boarding your flight

Valet parking
If you are travelling with young children that require safety seating - please drop them at the airport terminal FIRST, with an accompanying adult, before you access the car park. There is no provision for adequate child safety seating in the shuttle vans.

Travelling with children
If you are travelling with young children that require safety seating - please drop them at the airport terminal FIRST, with an accompanying adult, before you access the car park. There is no provision for adequate child safety seating in their shuttle vans

24 hour surveillance
Committed staff conduct regular patrols of the carpark and this is complemented by random patrols through professional security personnel and varying electronic systems.

Wheelchair Guests
The carpark buses don't have the ability to transfer wheelchair customers to/from the airport terminals. Assuming you are travelling with at least one adult the wheelchair person should be dropped at the terminal first and the car then driven to the carpark. Alternatively airport carparks offer long term parking rates at the short term carparks adjacent to the terminals. These carparks have lift and other access facilities to support the needs of disabled customers.

Insurance
Carparks have appropriate insurance cover for property loss and damage as well as personal injury and accidents

Parking Fee Rules

  1. A $2.00 administration fee is included in the quote amount
  2. Changes/cancellations are via our website (go to "Amendments tab") up to 1:00pm (13:00 hours) Eastern Standard or Summer Time on the day before customers advised parking date. A cancellation fee of $10.00 applies and for changes there maybe an adjustment for any applicable parking charge difference. Any balance owing to customers is refunded.
  3. If customers don't park as per their reservation, subject to changes/cancellations in 2 above, all payments will be forfeited